Email is the absolute best way to contact us. We have three people responding to emails just about 24/7, sometimes even on weekends.
***EMAIL: You can email us at [email protected] or reply to any email we've sent you. Expect an email back in 24-48 hours. Sometimes in as little as 30 minutes.
PHONE: We have a toll-free number but with just one of us answering the phone it is a challenge to answer every call. The number is 844-AVA-JANE or 844-282-5263. Please, if we don't answer, leave a message with the first and last name on your order, the number we can reach you at, and how we can help you. We will get back to you ASAP most likely via email.
Mailing Address: The mailing address for sending fan mail or angry letters is PO BOX 297, Bend, OR 97709. Please be aware that anything you send here will eventually get to us but it must be brought down to Mexico by hand. Expect 2-4 weeks for a response.