Email is the absolute best way to contact us. We have three people responding to emails just about 24/7 excluding weekends.
***EMAIL: You can email us at firstname.lastname@example.org. Expect an email back in 24-48 hours. Sometimes in as little as 30 minutes.
PHONE: We have a toll-free number but with just two of us in the office it is a challenge to answer every call. The number is 844-AVA-JANE or 844-282-5263. Please, if we don't answer, leave a message with the first and last name on your membership, the number we can reach you at, and how we can help you. We will get back to you ASAP via email or phone.
Mailing Address: The mailing address for sending fan mail, angry letters, and anything else is PO BOX 297, Bend, OR 97709. Please be aware that anything you send here will eventually get to us but it must be brought down to Mexico by hand. Expect 2-4 weeks for a response. This is not the address to return items. Please see our article on Return Guidelines.